2023 CBS Broadcasting Inc. All Rights Reserved. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. On day one I met our construction manager who was Aric **. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Rates may vary based on location, credit score, and loan amount. The company specializes in luxury pools and custom-designed pools. They never show or don't show or push dates out. 85% of emp When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Its been the worst experience that I have ever had with a company. We don't just build pools, we change the way people live and entertain. Premier Pools & Spas accepts credit cards. I highly recommend Premier! "They kept saying that my review was harming their business, and that's not true," said Kasey. I have a huge crater in my backyard. "[He said] it says you can't post reviews. Cameron was a great asset to us! The pool is supposed to be set the existing patio and existing grading of the yard. See reviews below to learn more or submit your own review. Consumer complaints We've transformed simple backyards, into private paradises. Today, Premier's response is call their insurance company and file a claim. I would do it again with this pool company!!! PPAS builds and services swimming pools and spas for homeowners across the country. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. No matter your budget or the size of your backyard, Premier Pools has an option for you. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Like how do you leave a partially newly built pool in this condition? This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. On 13th August 2021 my pool was plastered and filled with water. ****No Response At all**** This is ONE example. Who knows! This is the worst company you could use to build your pool. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Click HERE to watch our new show Passion For Splashin! We've reconnected with Premier this year, and I gotta admit. file size: 10 MB. No one showed up and no contact from PPAS since then. Request a FREE quote HERE or call us at (855) 212-2210. This field is for validation purposes and should be left unchanged. ", Kasey said the company repeatedly asked them to take down the review. Weve transformed simple backyards, into private paradises. 5 complaints closed in the last 12 months. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. I thought, are you kidding me?" Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. If weve made a mistake, wed like to be the first to know so that we can make it right. Additions & Remodeling; . Great experience with a great company. The pool was to be complete April 2022. Premier Pools told me my saltwater pool would be built in 3-4 months. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Since 1999, Pearland Pools has been making dreams come true. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Sign up to receive our free weekly newsletter. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. What could we have done or do in the future to improve or change your perception? Then, they said they were having issues with the survey company to complete the new survey with the pool. To this day, I can text him with a question and he always responds. We only build gunite (concrete pools). We were beyond excited, especially when they showed up 2 days in a row!! We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. 2018 CBS Broadcasting Inc. All Rights Reserved. Our content is intended to be used for general information purposes only. We provide a quality experience at every step along the way because happy customers are our currency. At this point I would like my pool fixed! Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Premier Pools and Spas have over 25 years of pool-building expertise. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. ConsumerAffairs is not a government agency. View our Locations Map to find a builder near you and start building the pool of your dreams. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Request a FREE quote HERE or call us at (855) 212-2210. BBB Business Profiles are subject to change at any time. Just finish! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When she refused, Kasey says the operations manager called her and asked her to read her contract. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. We insisted that PP&S rip it out & replace it at their expense. Fast and easy online application. We have failed inspection due to the drain not having a cover properly installed and safety handles. He contacted PP&S, who sent a worker to take a look. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. He helped us get exactly what we wanted while staying in our budget. Premier Pools and Spas have over 25 years of pool-building expertise. That's a lot of pools and spas under our belt! With those elements combined, the value we offer is unparalleled. They started at 3:30 and ended at 8:30 pm. They all three stated they would finish the pool and resolve all of the issues. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Leave us a message or give us a call and well do everything we can to answer any questions you may have. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. ", "It was the truth -- it was completely the truth," said Kasey. and last updated 2:14 PM, Jan 30, 2017. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. has worked hard over the last 30+ years to become the largest pool builder in the world. PPAS does not stand behind the sub contractors that they hire. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Start a Project View Popular Projects. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Extras: Premier Pools and Spas offers plenty of. 5. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Building a pool can add value to your home. Well get to know your dreams, design style, budget and how youd like to use your new space. All Rights Reserved. What exactly is a shipping container pool? The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. You will be amazed at how this all comes together. They have multiple customers unhappy and complaining. Gunite crew came in. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Contact us today to get started on your custom pool building project! Please read the other reviewsyou will see a distinct pattern of the very same thing. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. All of this information is needed for the ultimate transformation. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. 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