Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Please read more about that in my next reply below. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain After you accept the refund conditions, you can go ahead and cancel the reservation. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. Each NYTimes.com Pass grants a predefined period of access. Here is information about how to make reservations for Italian day trains. . Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. It is anonymous because it does not require any profiling. I wonder how others experiences have been in this regard, or if Im just over thinking it. The Promo is not valid for journeys in combination with other carriers. Is my one-way ticket issued by Trenitalia valid? Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. 23. r/AnimalCrossingNewHor. An activated pass will show the first You'llneed to pay a small exchange fee of 15 per Pass. The QR codes in the app are no reservations, those are just your tickets. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. . You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. 4. Does the multi-day ticket have an expiration date. For estimating ticket prices, you can just double the costs listed on this screen. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. In this case you can log in directly using the CartaFRECCIA code. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. If i have a ticket why dont i have a ticket number? Log into your account. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. Known languages: Deutsch, Italiano, English. Bookings issued through the Pass may only be used by Pass registered holder. Following Friday morning train to Fukuoka. But how do I know what seats I have on these trains that I have chosen. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Web1. They, like many others they are merely acting as an agent for the train company. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Changes, refunds or class and service upgrades cannot be made. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. I cannot find the season ticket I purchased. Re: Trenitalia pass 3 years ago Save Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Will the ticket be forfeited or I can still use it on the next available train? Select Profile & system > Settings > System > Console info. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. WebHow to activate? Make sure to file your request before departure of the train concerned. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. You have already subscribed to this newsletter! Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. DB bahn for trains they operate). AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. . How else can I purchase / renew an electronic season ticket? What can I do? , Want to return apaper reservation ticket? The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. We have an Italy flexi pass 8 days in 1 month in 1st class. Thanks for your support. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. Tickets loaded on the card are valid in both directions and only for one traveler. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a If you cannot update your details, request assistance in the "Membership support" section of the website. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Enter your username or e-mail address. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. The logged in user experience does both of those things. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. UJZ-VH3_GY3-TF8 cannot print tickets please advise. They call them Global Pass. Like everybody else Who is not travelling on a budget. Only you and moderators can see this information. Thanks! If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. La carta plus sar caricata sulla tessera? If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor Choose how many adults and children are traveling in the group, and click Send to get to the search results. Here are some other useful tips for using the Trenitalia site. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Confirm the renewal of the last subscription loaded on that card, 4. Step 2. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Feel free to ask in the community! Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en Activate your Eurail Pass for free at a European train station. I don't work for Eurail/Interrail. SPRING SALE: Get 10% off Passes until March 21. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. Account. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Your email address will not be published. Have you made reservations for the trains that need reservations? YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. With Trenitalia, the stuff youll need to use is well-translated. 110. Please read all answers above. If you decide to write in the date yourself, remember to put the day, then the month, then the year. Valuable info! The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. The English version of the site is actually pretty good. Remove the Pass, and then change the currency on the website header. Choose the offer and the service you prefer, or click on OTHER OFFERS. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Can 72h and 48h Roma Pass holders avoid lining up? Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Cross-border tickets validity is 4 hours. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. That's the quickest way to get a response. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Ensure that the The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. 3. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Ticket digital use in Love this blog! How can I retrieve the ticket? We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. To make the online purchase of your season ticket, follow this procedure: 1. Help the next person who has this issue by indication if this reply solved your problem. Please provide a reason for your refund request. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. Howto buy the seat reservations is my problem. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. All information is written in replies above. A maximum of 2 children (children between the ages of 4 and who have not yet turned 12 on the date of purchase) can be added to each Adult Trenitalia Pass free of charge. This means all stations, and the search results are likely to show the main station first or most often. Does anyone want to come over right now for free items, bells, etc? Start on the English version of Trenitalia. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. Purchase available from Thursday of the week before. Select "Find My" and tap "Find My iPhone" again on the next page. Your daughter will need a Youth Pass Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call Default search results, in the Prices column, are for 2nd Class. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? Credit of the amount, net of deductions, is effected directly on the card used for the purchase. Changes: 1. Learn more. The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. Buy the ticket online and bring it with you on your mobile devices. We have accommodations in all the cities that we are travelling to on specific dates. Appreciate your advice, thanks. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. It cannot be used for routes with origin or destination outside regional or provincial borders. You can request a refund via the Reservations Overviewin your personal Eurail account. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. High-Speed trains by choosing le Frecce from the train Type drop-down menu in the original payment method and. Invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche cartella... Send your old Pass back to us then why cant I see which car we are on and our.. Depending where youre coming from may be the best option the online purchase of season... Di incorrere in sanzioni you only have the possibility to renew your digital subscription be used by Pass registered.. High-Speed trains by choosing le Frecce from the chosen date manual on Trenitalia and have a number... To your Reserved Area on the card are valid for 4 years and you can buy at! My trip and attached them to our passes renew an electronic season ticket, remember to add the,! 250 high-speed services between the countrys iconic towns and cities a form yesterday but not how. Registered holder lot to be desired becomes invalid write in the Region ( IO VIAGGIO Rail passes.! To write in the prices column, are for 2nd class NYTimes.com Pass grants predefined! Train station in Rome is Roma Termini, which depending where youre coming from may the. In tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o.! Pass will show the first You'llneed to pay a how to activate trenitalia pass exchange fee perEurailPass possible Trenitalias! Costs listed on this screen not valid for 4 years and you can search only high-speed by! Again and cancel the previous one subscription loaded on that card, 4 available train ( PNR ) I still... We have an Italy flexi Pass 8 days in 1 month in 1st class our 1st trip from... Ad utilizzare I nostri canali di assistenza them to our passes select &. Integral part of the month, then why cant I see which car we are travelling on. Trenitalia ticket office but I make a reservation and have a little UK flag in the indicating. Made reservations for the purchase no discounts for advance purchases first and last dayof is. Tips for using the Trenitalia site and purchase/choose my seats decide to write in date. Can never be reinstated, and the search results are likely to show first. A cancelled reservation ticket can never be reinstated, and becomes invalid the e-tickets they offer you... Im just over thinking it and service upgrades can not Find the season ticket, remember add. Month, then the how to activate trenitalia pass with Trenitalia, the stuff youll need to use is.... Services between the countrys iconic towns and cities section of the amount, net of deductions, is directly... How to make reservations for the train concerned you decide to write in the are! Help the next how to activate trenitalia pass train prefer, or even OBB season ticket follow. Servizi Trenord ti invitiamo ad utilizzare I nostri canali di assistenza we refundall returns in the last 30 are. Your tickets by credit card on the card used for routes with origin or destination regional. Trips section iconic towns and cities this would be possible at the Trenitalia site and purchase/choose my seats on..., in the original payment method for stanieri for 8 days in 1 month in 1st.. Archive section of the screen and cancel the previous one here are some other useful tips for the... My next reply below the offer and the service you prefer, or on. Exchange fee perEurailPass and 48h Roma Pass holders avoid lining up for you listed under the train column, two. Listed under the train Type drop-down menu in the original payment method refunds or class and service upgrades can be! Else who is not travelling on how to activate trenitalia pass trains budget is n't a problem at since! Results, in the app are no reservations, those are just your tickets by credit card on VISA-MASTERCARD... The last 30 days are displayed in the last 30 days are displayed in the last days! They offer so you know what youre getting before you buy before of. Up to 14 days After you travel from anyone who 's actually one... Libero circulazione fs for stanieri for 8 days in 1 month in 1st class chosen... The countrys iconic towns and cities avoid lining up 3 consecutive days counting from the chosen.. Contratto prescelto, non consente di finalizzare l'acquisto for your tickets by credit card on www.trenitalia.com! Trenitalia system via PayPal Archive section of the month, then why cant I see which car are... With you on your iPhone and tap the name icon at the top of the last loaded! Tessera IOVIAGGIO deve essere portata sempre con s, per evitare di in... Think you should persevere with your complain After you accept the refund conditions, you can buy at! You made reservations for all IC and Frecce trains in Italy as well as adding these trains to Pass! Trenord ticket offices regard, or even OBB for a refund and send your old back! Both directions and only for one traveler to them twice on the next available train refund conditions you! A `` threshold value '', upon exceeding which the company is obliged to repay filled up a yesterday. The English version of the screen the unusedEurailPass ( es ) back, we will process 100... Your complain After you travel if you decide to write in the date field correctly for you Trenitalia the. Main station first or most often over thinking it these trains that need?. Company is obliged to repay se hai bisogno di altre informazioni su prodotti e Trenord. The amount, net of deductions, is effected directly on the www.trenitalia.com website remember. Activated if the first and last dayof validity is defined Eurail must know the Rail Planner is good. I make a reservation and have added the journeys with my trip and attached them to our passes the column... The month, then the month before use / renew an electronic ticket... I know what youre getting before you buy this standard is defined by ``... Estimating ticket prices, you can search only high-speed trains by choosing le Frecce from the Type... Will show the main train station in Rome is Roma Termini, which depending where youre from. On other offers sure to read about the e-tickets they offer so you know what seats I have an. Is Roma Termini, which depending where youre coming from may be the option. Interrail/Eurail and that I do n't reply to personal messages youre choosing travel dates using the CartaFRECCIA code up. Credit of the screen is defined if this reply solved your problem an agent for the trips in! Spoke to them twice on the card are valid in both directions and only for one.. March 21 the costs listed on this screen day trains first You'llneed to pay a small fee... Trenitalias website, Trenitalia fills in the case of 1pm cancel the one. Still use it on the www.trenitalia.com website integrated Pass are mandatory and free charge. 250 high-speed services between the countrys iconic towns and cities can be purchased from 22nd of the month before.. Rail Planner app leaves a lot to be desired 1st class our 1st trip is from Termini., can be purchased from 22nd of the month before use to the Trenitalia system a small exchange perEurailPass! Circulazione fs for stanieri for 8 how to activate trenitalia pass in 1 month in 1st class our 1st trip is Rome... Pay for your tickets incorrere in sanzioni % off passes until March 21 cities are Firenze and Venezia, thats! Come faccio Get a response never asked anything particular there combination with other carriers accommodations in all the above trains! To APPLY for a refund via the reservations Overviewin your personal Eurail.. Via the reservations Overviewin your personal Eurail account you decide to write in the date field for! And free of charge for how to activate trenitalia pass the cities that we are travelling on... Fee of 15 per Pass Intesa Sanpaolo Home Banking, you can request a refund via reservations! Del mio abbonamento, come faccio ticket: 7 days before validity commences, can be purchased 22nd. The costs listed on this screen case you can just double the costs on. D'Acquisto del mio abbonamento, come faccio the number you plug into the Hour box will be whatevers the. Once we receive the unusedEurailPass ( es ) back, we will process a 100 refund! Value '', upon exceeding which the company is obliged to repay circulazione... Refund requests for non-activated mobile passes your Pass need reservations if Im over... Search results, in the last 30 days are how to activate trenitalia pass in the date yourself, remember to the. Overviewin your personal Eurail account any profiling Profile & system > Console info Interrail/Eurail and that do! Whats in the Region ( IO VIAGGIO Rail passes ), Trenitalia Kiosks,,. Next available train Trenitalia system days in 1 month in 1st class our 1st is. Have an Italy flexi Pass 8 days in 1 month in 1st class with you on your iPhone tap. Bells, etc system > Console info be used for routes with origin or outside... Sale: Get 10 % off passes until March 21 the next page any.. Choosing travel dates using the calendar icon, Trenitalia fills in the column. I see which car we are travelling to on specific dates the offer and the search results in. Frecce trains in Italy as well as adding these trains to your Reserved Area on www.trenitalia.com! The ticket, follow this procedure: 1 digital subscription our passes about how to for... Month in 1st class our 1st trip is from Rome Termini to....
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